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4 Tips to Empower Your Contact Center Agents With Empathy
CMSWire.com - All News 31 Mar 2023 | 17:07Alleviate customer frustration by empowering contact center agents to be more empathetic.Continue reading...
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The Future of AI: What's Next for the World's Most Disruptive Technology?
CMSWire.com - All News 31 Mar 2023 | 16:35Marketers and customer experience professionals know full well: The AI market is set to explode. Just how much?Continue reading...
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Brand Advocacy: The Strategic Importance of Customer Marketing
CMSWire.com - All News 31 Mar 2023 | 15:43The linkages are fundamental: there is no point in CX investment without brand advocacy, and it’s futile to pursue brand advocacy without CX investments.Continue reading...
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What Is Design Thinking for CX?
CMSWire.com - All News 31 Mar 2023 | 14:23The uses of design thinking are diverse and include the development of products, services, UIs, websites, apps and the enhancement of EX and CX.Continue reading...
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Contact Center Technology and Strategies to Keep Customers Cool
CMSWire.com - All News 31 Mar 2023 | 14:12Contact centers must quickly sift through data to develop crucial insights so customer frustration levels can be anticipated, identified and handled.Continue reading...